Privacy Policy
Last updated: June 2, 2026
Welcome to PHOS.
PHOS respects the privacy of visitors and customers of the website. This Privacy Policy is intended to explain what personal information may be collected when using the website, placing an order, contacting customer service, subscribing to updates, or using the website’s services, and how such information may be used, stored, secured, and shared with third parties.
Use of the website is subject to this Privacy Policy. Where separate consent is required by law, such as for marketing communications or the use of certain tracking technologies, separate consent will be requested in accordance with applicable law.
Brand Details and Privacy Contact Information
Trade name: PHOS
PHOS is a Mediterranean fashion brand operating through an online website for the sale of fashion items and related products.
For privacy matters, customer service, orders, shipping, exchanges, returns, or cancellations, you may contact PHOS via the customer service WhatsApp:
Customer Service WhatsApp: 0543368182 — messages only
Business hours: Sunday–Thursday | 09:00–16:00
The official business details will appear in the transaction documents, invoice, and/or in any other place where required by law.
What Information We May Collect
When using the website, placing an order, filling out a contact form, contacting customer service, subscribing to updates, or using the website’s services, PHOS may collect some or all of the following information:
Full name
Phone number
Email address, to the extent provided as part of an order or inquiry
Shipping address
Order details
Products purchased, including size, color, and quantity
Shipping and delivery details
Messages, requests, or inquiries sent through the website, WhatsApp, or other communication channels
Partial payment details, payment confirmation, transaction number, or payment status, according to the information received from the payment provider
Technical information, such as IP address, device type, browser type, operating system, pages viewed, actions performed on the website, usage times, and Cookies data
PHOS does not store full credit card details on the website. Payment processing is carried out through secure external payment providers and in accordance with their privacy policies and terms of use.
How We Use the Information
The information collected may be used for the following purposes:
Processing orders and purchases
Contacting customers regarding orders, payments, shipping, exchanges, returns, or cancellations
Delivering products to the shipping address provided
Providing customer service and support
Handling questions, requests, complaints, or inquiries
Managing and documenting customer inquiries
Improving the website user experience
Operating, managing, maintaining, and securing the website
Preventing fraud, misuse, impersonation attempts, or unauthorized activity
Complying with legal requirements, including accounting, transaction documentation, and record keeping
Sending updates, launches, promotions, or marketing content, only where appropriate consent has been given
Is Providing Information Mandatory?
Providing personal information is voluntary.
However, certain details are required in order to complete a purchase, process an order, deliver products, contact the customer, and provide customer service.
Without providing required details such as name, phone number, shipping address, and order details, PHOS may not be able to complete the order or provide the requested service.
Sharing Information with Third Parties
PHOS does not sell customers’ personal information to third parties.
However, personal information may be shared with external service providers when required for operating the website, providing the service, processing orders, complying with legal obligations, or protecting the rights of PHOS, including:
Shipping and delivery companies
Payment providers, credit card companies, and clearing services
Website management systems, including Wix
Customer service systems
Mailing or marketing systems, to the extent used
Hosting, security, maintenance, and technical service providers
Professional advisors, such as accountants, legal advisors, or business service providers
Competent authorities, where required by law
The information will be shared only to the extent necessary for providing the service, processing orders, complying with legal obligations, or protecting the rights of PHOS.
Transfer of Information Outside Israel
Some of PHOS’s service providers may operate outside Israel or store information on servers outside Israel.
Therefore, personal information may be transferred, stored, or processed outside Israel, including by website, payment, mailing, analytics, advertising, hosting, or technology service providers.
In such cases, PHOS will act to ensure that the transfer of information is carried out in accordance with the law and subject to the privacy policies of those providers.
Cookies, Analytics, and Tracking Technologies
The website may use Cookies, pixels, and similar technologies for the proper operation of the website, security, saving preferences, improving the user experience, analyzing website usage, measuring performance, personalizing content, and marketing.
The website may use external tools such as Wix Analytics, Google Analytics, Meta Pixel, Google Ads, or similar tools, to the extent they are installed on the website.
Essential Cookies are required for the proper operation of the website, such as page loading, security, saving a shopping cart, and the payment process.
Analytics Cookies may be used to measure website usage, understand user behavior, and improve the service.
Marketing Cookies may be used to measure campaigns, personalize advertising, remarketing, and display relevant marketing content.
The user may change browser settings to block or delete Cookies. However, blocking Cookies may affect some functions or services on the website.
Where required by law, the use of non-essential Cookies will be subject to the appropriate consent of the user.
Marketing Communications
If a user chooses to subscribe to updates, PHOS may send marketing messages, brand updates, promotions, product launches, and related content.
PHOS will send marketing messages only to users who have given appropriate consent, to the extent such consent is required by law.
Subscription may be removed at any time through the unsubscribe option included in the messages, by replying “Remove,” or by contacting PHOS customer service via WhatsApp.
Operational messages related to an order, payment, shipping, exchange, return, cancellation, or customer service are not considered marketing communications.
Information Security
PHOS takes reasonable and customary measures to protect personal information provided through the website and to prevent unauthorized access, misuse, loss, alteration, or disclosure of information.
However, no digital system is completely secure, and therefore PHOS cannot guarantee full and absolute protection against unauthorized access, system failures, security incidents, technological failures, or events beyond its control.
Data Retention
PHOS may retain personal information for as long as required for the purposes detailed in this Privacy Policy, including order processing, customer service, business management, accounting, compliance with legal requirements, dispute resolution, and protection of its rights.
When the information is no longer required, PHOS will act to delete it or restrict its use, subject to the law and legitimate business needs.
User Rights
Subject to applicable law, a user may contact PHOS with a request to review personal information stored about them, and to request correction of information that is incorrect, incomplete, unclear, or outdated.
In addition, a user may request deletion of personal information or restriction of its use, subject to applicable law.
PHOS will review each request and act in accordance with the law. Certain information may continue to be retained even after a deletion request, if its retention is required for compliance with legal obligations, proper business management, accounting, handling disputes, preventing fraud, or protecting the rights of PHOS.
For requests regarding review, correction, deletion, or restriction of use of personal information, PHOS may be contacted through the customer service WhatsApp listed in this Privacy Policy.
Minors
The website is intended for users who are legally capable of performing binding legal actions.
If the user is under the age of 18, use of the website and making a purchase are subject to the approval of a parent or legal guardian.
PHOS does not knowingly collect personal information from minors without appropriate consent, to the extent such consent is required by law.
If PHOS becomes aware that personal information has been collected from a minor without appropriate approval, PHOS will act to delete the information or restrict its use, subject to applicable law.
External Links
The website may include links to external websites, social media pages, or third-party services.
PHOS is not responsible for the privacy policies, information security, or content of such external websites and services. It is recommended to review the privacy policy of each external website or service before providing personal information.
Changes to This Privacy Policy
PHOS may update or change this Privacy Policy from time to time, according to changes in the website, services, legal requirements, or business needs.
The binding version of this Privacy Policy is the version appearing on the website at the time of use of the website or at the time of purchase.
Contact
For questions, requests, or inquiries regarding this Privacy Policy or personal information, PHOS may be contacted via:
Customer Service WhatsApp: 0543368182 — messages only
Business hours: Sunday–Thursday | 09:00–16:00